At Rainsford Company, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our premises, but in the event you are not satisfied with your purchase, please follow the instructions below. We want your experience at Rainsford Company to be a positive one.
We encourage you to reach out to a team member at firstname.lastname@example.org who can help you with any questions about the products or lead times prior to making your purchase! We have limitations on returns due to cost and sustainability.
Returns and Cancellations Due to Worldwide Shipping and Manufacturing Delays
Thank you for your continued support and understanding throughout this unprecedented time in history. We continue to strive to meet all Estimated Delivery Dates, but due to global supply chain challenges, there may be a need to extend these dates. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to measures outside of our control we will not be accepting returns or cancellations for delayed shipments. Thank you, and let's continue to get through this together.
Cancelling Your Order
Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable.
Please Note: For an item that is backordered, we will communicate with you on the lead time at the time of ordering. Once timelines have been confirmed, backordered, custom and made to order items are not eligible for cancellation after 48hrs.
Returning Your Item
If your item is eligible for a return (see below), it must be returned within 15 days of the date you received it. All items will be inspected upon return. Customers are responsible for return shipping costs. Unfortunately at this time, we cannot accept returns or issue refunds for US orders. Please contact us via email to initiate the return process. Please do not send items back without connecting with us first. We want to ensure your items are being sent back to the appropriate location.
If the item is damaged during the return transit, our team will evaluate and refund an appropriate amount based on its condition. A Damage Fee starting at 25% of the purchase price will apply. Please note if the item is considered unsalvageable, we may not be able to provide any refund.
Eligible Items for Return:
Ineligible Items for Return (FINAL SALE):
Manufacturer Defects or Transit Damages
Damages and defects are an unfortunate inconvenience and we too feel the frustration when these things arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving by emailing us here.If you are receiving white glove delivery from our delivery partners, please inspect the piece before the drivers leave and have them make note of any damages or defects.
Please Note: Natural materials, such as wood, marble and blown glass, have variations and theirimperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is not necessarily a defect of the product, but rather a natural process that adds to the character of the piece.