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At Rainsford Company, our shipments are carefully packed and inspected before leaving our premises, but in the event you are not satisfied with your purchase, please follow the instructions below. We want your experience at Rainsford Company to be a positive one!
Cancelling Your Order
Please contact us at hello@rainsfordcompany.com within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable.
Returning Your Item
Store credit will be issued on decorative home accessories within 24 hours once the item has been returned to the store and inspected to ensure it’s in the original condition. You may return home accessories or decorative pillow covers within 10 days of purchase for store credit only. Customers are responsible for return shipping costs. Unfortunately at this time, we cannot accept returns on US orders. Please contact us via email to initiate the return process. Please do not send items back without connecting with us first. We want to ensure your items are being sent back to the appropriate location.
Eligible Items for Store Credit:
Ineligible Items for Return (FINAL SALE):
Manufacturer Defects or Transit Damages
Damages and defects are an unfortunate inconvenience and we too feel the frustration when these things arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving by emailing us here.If you are receiving white glove delivery from our delivery partners, please inspect the piece before the drivers leave and have them make note of any damages or defects.
Please Note: Natural materials, such as wood, marble and blown glass, have variations and theirimperfections are not considered defects. As foreign wood adapts to different climates, it can shift in size which can result in cracking. This is not necessarily a defect of the product, but rather a natural process that adds to the character of the piece.
